Shipping & Delivery

Last updated: July 2026

We ship PhytoEssence orders quickly and carefully packaged. Below you will find everything about delivery methods, timeframes, prices and parcel tracking.

1. Couriers and delivery methods

We deliver via the couriers Econt and Speedy. When ordering you can choose the most convenient delivery option for you:

To a courier office — you collect the parcel from an Econt or Speedy office of your choice.
To an automated parcel station (APS) — you collect the parcel from a parcel locker at any time convenient for you.
To an address — the courier delivers the parcel to the address you specify.

2. Delivery areas

At present we deliver only within the territory of the Republic of Bulgaria. For enquiries about delivery outside the country, please contact us.

3. Delivery time

The usual delivery time is 1–3 business days after the order is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During promotional and holiday periods, timeframes may be longer due to heavier courier network load.

4. Delivery cost and free shipping

The delivery cost is calculated according to the selected courier, the collection method and the parcel weight, and is shown clearly at checkout before you confirm the order. For orders above a certain value, delivery is free — the applicable threshold is displayed in the cart and at checkout.

5. Payment methods

You can pay for your order in two ways:

Cash on delivery — you pay in cash or by card to the courier upon receipt of the parcel.
Online by card — Visa and Mastercard, as well as via Apple Pay and Google Pay, processed securely through the payment provider myPOS.

All prices are in euro (EUR) with 20% VAT included. When cash on delivery is selected, the courier may charge an additional fee for the money-transfer service according to its tariff.

6. Parcel tracking

Once we dispatch your order, you will receive a confirmation email with a tracking number (waybill). With it you can follow the status of your parcel on the relevant courier's website at any time.

7. Inspection on delivery

We recommend inspecting the parcel in the presence of the courier. If you notice visible damage to the packaging or a discrepancy, note it on the waybill and inform us as soon as possible so we can resolve the case quickly. You will find more information on the "Returns & Complaints" page.

8. Undelivered parcels

If you cannot be reached at the specified address, the courier will attempt to contact you in accordance with its delivery rules. Parcels not collected within the courier's storage period are returned to us. In that case we will contact you to arrange a new delivery.

9. Contact

For questions about the delivery of your order, contact us by email at [email protected].